AvaBill Trouble Tickets is an automated task management solution that is capable of capturing, updating and tracking the entire process of resolving the problems raised by your customers.
Using Trouble Tickets you can capture complaints directly into the solution or receive inputs from Customer care. Each trouble ticket can be a single task, or comprise of multiple tasks. Trouble Tickets/Tasks are automatically delegated to the relevant employees or Work groups (Departments or Teams), based on pre-defined rules.
AvaBill Trouble Tickets fully supports task deadlines, escalation, searching, routing, etc.